NextDayGPS Support Policy and Pricing
NextDayGPS provides the best technical support in the industry on all products we carry. In Q3 and Q4 of 2024, 100% of support requests received were responded to in 15 minutes or less between our operating hours of M-F from 7AM-5PM EST. Please pre-schedule any technical support needed outside our normal business hours. We offer the following technical support options:
Support Options & Pricing
- RTSA (Real Time Support Agreement) – (SiteBoss GPS rovers or base & rover packages ONLY)
- An RTSA includes unlimited support via phone and remote screen viewing interface for one year invoiced on an annual basis.
- An RTSA is purchased per user, not per rover.
- An RTSA requires that the end user utilize the on-board support interface to request and receive technical support.
- An RTSA requires that the tablet be connected to the internet. An RTSA does not include internet connection. Cellular/data plans for internet connection can be purchased separately.
- Next Day GPS will not provide RTSA support related to activating or maintaining a cellular/data subscription unless the service was purchased from NextDayGPS. This will be invoiced on T&M basis.
- SiteBoss rover rentals include RTSA (one user) and cellular plan.
- The date of shipment will be the inception date of the RTSA (one user) and cellular plans of SiteBoss rover rentals that are converted to 100% purchase
- $800/year for ONE user
- $400/year for each additional user, per rover
- The inception date of RTSA user one will apply to each additional user added regardless of purchase date (ex: RTSA user one is purchased in January, additional user is purchased in February, both licenses will lapse in January)
- T&M (By The Minute Support) – Available with all products purchased through NextDayGPS. Technical support should be requested via a phone call to our tech support line, or email. SiteBoss support requests requires that the end user utilize the on-board support interface to request and receive technical support
- Support Phone Number: 800-560-6840 ext. 2
- Support Email: [email protected]
- No pre-signing agreement required
- Product must be purchased on NextDayGPS to qualify for T&M support
- Please have serial number of tablet, rover/ base antenna, or robot available before calling for support
- $3/minute for all T&M support provided for NextDayGPS products
- Customers can choose to opt-in during checkout to store credit card info.
- OR a link for credit card pre-authorization will be shared via email or text at the beginning of the T&M call
- Stored credit cards and pre-authorized cards will be charged for total time in minutes of T&M support calls at the end of each business day
- 5 minute or less calls will be free of charge (limited to 1x/week) for each NextDayGPS purchase for the first year from ship date (inception)
- Remote screen view/file transfer and cellular data plans are not included in T&M support and can be purchased separately (see below for pricing)
Additional Options (Sold Separately)
- Remote Support Activation: enables remote screen view/file transfer program
- $300/yr available on (Leica only) rovers, base/rover packages, and robots purchased in full
- Included with rentals (see rental policy for details)
- Cellular/data plans: enables internet connection via cellular data
- $500/year (3GB/month) available on ALL rover, base/rover, and robot packages purchased in full
- Included with rentals (see rental policy for details)
- NextDayGPS offers cellular/data plans at cost as a convenience to our customers.
- NextDayGPS will not provide support related to activating or maintaining a cellular/data subscription unless the service was purchased from NextDayGPS.